A 911 dispatcher in Aurora, Colorado got a chilling call in early September. A man said “we are about to start striking fear shooting down all cops that we see by their selves.” He went on to also threaten the …
A 911 dispatcher in North Carolina got a call from a highly distraught man on September 20, 2015 rambling about drowning his own children. Alan Lassiter had apparently picked the site at random and did not know where he was. …
Loud explosions at random times have been frightening residents in the town of Middlebrook, Virginia. Local resident Lynn Norley described to the News Leader how she started hearing the sounds on her farm in the early afternoon and evening. She …
In the early days of emergency medical dispatching, 911 dispatchers did not have access to standardized medical protocols and had to make snap decisions to provide medical advice on the spot. This subjective process led to errors and major legal …
Call center officials moved Allegheny County’s 911 dispatchers to new quarters after one of them found a bedbug at the county’s call center in Pittsburgh. The dispatcher discovered the insect on Friday, August 14, 2015, and the county paid a …
On August 13, 2014, Robert Grams found his wife in cardiac arrest after hearing a strange thud. The Ypsilanti man immediately called 911 and spoke with Timothy Wilson—a Huron Valley Ambulance dispatcher. With the help of Wilson’s step-by-step CPR instructions, …
When a woman in Rayburn answered a knock at her door at 7:30 AM, she had no idea that an escaped inmate was on the other side of it. Even worse, the man was thought to have murdered a woman …
What should have been a 15-minute plane ride from Juneau to Hoonah, Alaska ended in tragedy on July 17, 2015 when the commercial Wings of Alaska commuter plane went down en route to its destination. Officials in Juneau became aware …
At least 5,000 people were evacuated from their homes in Blount County, Tennessee, after a train car carrying a flammable hazardous chemical derailed and caught fire. The car carried Acrylonitrile—a chemical used in the manufacturer of plastics such as acrylic …