Since 911 dispatchers get such a large variety of calls, they never know what to expect. Fortunately, these professionals are highly trained to handle virtually every type of crisis imaginable that may unfold in real time over the phone. Lackawanna …
Special delivery in Tazewell, Virginia. A 911 dispatcher helped deliver a baby over the phone after receiving a call for help from a soon-to-be dad. Brian Fox, 911 dispatcher, received a call from North Tazewell resident Daniel McDougle stating that …
In moments of stressful situations and traumatic experiences, it’s a natural human reaction to become frantic and panic. Research has shown, however, that remaining calm is a key component of a successful outcome since the brain is more capable of …
A dispatcher trainee from California recently put her knowledge of social media to good use when she helped locate a critically injured hiker. The 911 office in Sacramento received a call from 11 year old Jake, who had gone on …
South Florida has a lot to be proud of when it comes to its law enforcement personnel and first responders. Like most other places around the country, those in the Miami area carry out their jobs with excellence and dedication …
Negotiations on a new labor contract that has been on the table for the last several months between Modesto (Calif.) County and its 911 dispatcher’s union have been put on hold until January per an agreement between the two sides. …
911 Dispatchers in Salt Lake County, Utah recently were given a firsthand look at the difficulties associated with taking calls from hikers and skiers who get lost or stranded in the area’s snow covered mountains. Travis Skinner, supervisor of Salt …
Sometimes people take the law into their own hands but that is something that law enforcement officers and emergency dispatchers never encourage. For one 911 dispatcher in Seattle, discouraging a family from trying to apprehend a car full of suspected …
Sarina Jordan of Irvine was expecting her second daughter. Bu with her expected date of delivery being 14 days away, when she began to feel pains she thought it must be a false alarm. However, as the hours ticked by, …