In the early days of emergency medical dispatching, 911 dispatchers did not have access to standardized medical protocols and had to make snap decisions to provide medical advice on the spot. This subjective process led to errors and major legal …
Call center officials moved Allegheny County’s 911 dispatchers to new quarters after one of them found a bedbug at the county’s call center in Pittsburgh. The dispatcher discovered the insect on Friday, August 14, 2015, and the county paid a …
On August 13, 2014, Robert Grams found his wife in cardiac arrest after hearing a strange thud. The Ypsilanti man immediately called 911 and spoke with Timothy Wilson—a Huron Valley Ambulance dispatcher. With the help of Wilson’s step-by-step CPR instructions, …
When a woman in Rayburn answered a knock at her door at 7:30 AM, she had no idea that an escaped inmate was on the other side of it. Even worse, the man was thought to have murdered a woman …
What should have been a 15-minute plane ride from Juneau to Hoonah, Alaska ended in tragedy on July 17, 2015 when the commercial Wings of Alaska commuter plane went down en route to its destination. Officials in Juneau became aware …
At least 5,000 people were evacuated from their homes in Blount County, Tennessee, after a train car carrying a flammable hazardous chemical derailed and caught fire. The car carried Acrylonitrile—a chemical used in the manufacturer of plastics such as acrylic …
While 911 dispatchers have their share of stressful, high-pressure calls that don’t end up having positive outcomes, sometimes they have the chance to help save a life – or even bring a new life into the world. 911 dispatcher, Debra …
911 dispatchers get all manner of stressful calls, but rarely do they get a person calling who is about to commit a crime. A 911 dispatcher in Longmont, Colorado received a chilling call near midnight on Saturday, May 30, 2015. …
While the country’s 911 systems have been highly successful for more than 40 years, changes in technology are making current systems obsolete. Designed around outdated phone technology, some current 911 systems cannot handle the text, images, video, and data that …